Privacy Policy

Privacy Policy

Paws N Frens

At Paws N Frens, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, pawsnfrens.com, or make a purchase from us.

By using our website, you agree to the practices outlined in this Policy.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Name

  • Email address

  • Shipping & billing address

  • Phone number (optional)

  • Payment details (processed securely via our payment provider—we do not store full card numbers)

  • Order details and preferences

  • Messages sent via our contact form or email

B. Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address

  • Device information (browser type, operating system, etc.)

  • Pages viewed & time spent on site

  • Click behavior

  • Referring website or ad source

  • General location (city/state based on IP)

This is standard for e-commerce websites and helps us improve functionality and marketing accuracy.

C. Cookies & Tracking Technologies

We use:

  • Cookies

  • Pixel tags

  • Analytics tools (e.g., Google Analytics)

  • Advertising cookies (e.g., Meta Pixel, Google Ads tags)

These help with:

  • Keeping items in your cart

  • Remembering your preferences

  • Improving performance

  • Showing relevant ads

You may disable cookies through your browser settings, but the website may not function optimally.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations, updates, and support communication

  • Respond to customer service inquiries

  • Improve website performance and user experience

  • Personalize your browsing experience

  • Show targeted ads based on browsing behavior

  • Prevent fraud or unauthorized activity

  • Maintain compliance with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We share your information only with trusted third parties that help us run our business:

A. Service Providers

  • Payment processors (e.g., Stripe, PayPal)

  • Print-on-demand suppliers

  • Shipping carriers

  • Email service providers

  • Website hosting & security partners

B. Marketing & Analytics Tools

  • Google Analytics

  • Meta (Facebook/Instagram) advertising tools

  • Other ad platforms you opt into (Google Ads, TikTok Ads)

C. Legal Requirements

We may disclose information if:

  • Required by law

  • Necessary to protect our rights or prevent fraud

  • Needed to comply with government or law enforcement requests

4. Payment Security

All payments on Paws N Frens are encrypted and processed through secure third-party gateways.
We never store your full payment information on our servers.

5. Your Rights & Choices

Depending on your location (e.g., California, EU), you may have rights such as:

  • Access to your personal data

  • Request correction or deletion

  • Opt out of email marketing

  • Opt out of targeted ads

  • Request a copy of your data

  • Disable cookies

You may exercise rights by contacting us at:
📩 support@pawsnfrens.com

6. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling your order

  • Legal obligations

  • Accounting and tax purposes

  • Business records

If you request deletion, we will remove your account and personally identifiable information unless required otherwise by law.

7. Children’s Privacy

Paws N Frens does not knowingly collect information from children under 13.
If we become aware of such collection, we will delete the data promptly.

8. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for their content, privacy practices, or security.

9. Data Security

We use industry-standard security measures such as:

  • SSL encryption

  • Secure servers

  • Regular system updates

  • Firewall & anti-malware protection

No online system is 100% secure, but we do our best to safeguard your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The date at the top of this page reflects the most recent version.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled:

📩 support@pawsnfrens.com
🐾 Thank you for trusting Paws N Frens with your information!

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